Privacy Policy

1. Who we are

This website is operated by DampRo UK Ltd, a private limited company registered in England and Wales.

• Website: www.dampro.uk
• Email: contact@dampro.uk
• Company number: 17380834

We do not currently provide a separate public office address for general enquiries. Please contact us by email.

2. What personal information we collect

The information collected depends on how you use our website and services. It may include:

• your name, email address and telephone number;
• property address, billing details and correspondence details;
• enquiry, quotation, booking and appointment information;
• information about the property or issue being inspected;
• photographs, videos, documents or files you provide;
• survey notes, findings, reports and recommendations;
• messages sent by email, website form or another agreed channel;
• account login information if accounts are introduced; and
• technical information such as IP address, browser type, device details and website usage data.

If you provide information about health, disability, vulnerability, household circumstances or another sensitive matter, we will only use it where relevant to the service, where you have provided it, or where another lawful basis applies.

3. How we collect and use personal information

We may collect information when you visit the website, contact us, complete a form, request a quotation, make or manage a booking, supply files, use a future account or portal, or communicate with us before, during or after a survey.

Limited technical information may also be collected automatically through cookies, server logs, analytics, security or similar website technologies.

Why we use information

• responding to enquiries and providing quotations;
• arranging and managing bookings;
• attending properties and carrying out surveys;
• preparing reports and related documents;
• communicating with clients, surveyors, contractors and relevant parties;
• maintaining accounts, invoices, payments and business records;
• storing survey information and managing future accounts;
• improving our website, service quality and processes;
• protecting the website from spam, fraud and cyber threats;
• handling complaints, disputes or legal matters; and
• meeting legal, tax, accounting, insurance and regulatory obligations.

4. Our lawful bases for using information

We only use personal information where we have a lawful basis. The basis depends on the information, purpose and relationship involved.

5. Contact, survey and property information

If you contact us by email or through a website form, we may collect your contact details, property address, enquiry details and anything else you choose to provide. We use this to answer the enquiry, quote, arrange a booking and deliver the requested service.

Survey work may involve property notes, photographs, videos, visible defects, damp-related observations, repair recommendations, reports and related communications. This may be personal information where it identifies or relates to a client, occupier, landlord, property owner or another person.

We use this information to provide the service, keep appropriate records, respond to queries, manage complaints or disputes, and meet legal, insurance and professional obligations.

6. Client accounts and future secure portals

We may introduce secure client, contractor or surveyor login areas. These may store client details, property information, bookings, survey notes, photographs, documents, reports and related communications.

Access will be restricted to authorised users. Passwords will not be stored in plain text, and reasonable technical and organisational measures will be used to protect account information.

Users are responsible for keeping login details secure and should not share passwords. If account or portal functions are introduced, this policy and any relevant user terms may be updated.

7. Comments, media and uploaded files

Comments

Comments are not enabled on this website. We do not collect visitor comments or use Gravatar profile images for website comments.

Images, videos and documents

If you upload or send files, please make sure you have the right to share them. Images can contain embedded information such as location data; avoid including this unless it is needed for the service.

Files supplied for a survey, booking, report or account will be used to provide and manage the service unless another use is required by law.

8. Cookies and embedded content

Our website may use cookies and similar technologies to operate correctly, improve security, remember settings, understand website use and improve the visitor experience.

Types of cookies that may be used

• Essential cookies: required for website security, login and core functions.
• Preference cookies: remember choices such as display settings.
• Analytics cookies: help us understand how visitors use the website.
• Security cookies: help prevent spam, suspicious activity and unauthorised access.

A login page may set a temporary cookie to check whether the browser accepts cookies. Login cookies may also keep authorised users signed in and remember account or display settings.

You can control cookies through browser settings, although blocking essential cookies may prevent parts of the website from working. Where required, we will request consent before setting non-essential cookies.

Embedded content

Pages may include maps, videos, images, forms or articles from other websites. Embedded content behaves as though you visited the other website directly and those providers may collect information, use cookies or monitor interaction under their own policies.

9. Website and information security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

• secure website hosting and SSL/HTTPS encryption;
• password-protected accounts and restricted access;
• website firewalls, login protection and malware scanning;
• two-factor authentication for administrator or surveyor accounts where appropriate;
• secure storage of client and survey records;
• regular backups;
• updates to WordPress, themes and plugins; and
• limiting access to people who need the information.

Security tools may process IP addresses, browser details, attempted login activity, suspicious requests and security logs. No website or online system can be guaranteed completely secure, but we will use reasonable measures to protect the information we hold.

10. Who we share information with

We do not sell personal information. Where necessary, information may be shared with:

• website hosting, email, booking, calendar, IT, security or cloud-storage providers;
• payment providers if online payments are introduced;
• professional advisers such as accountants, insurers or legal advisers;
• surveyors, contractors or service providers involved in delivering the service; and
• public authorities, regulators or law enforcement where required by law.

We expect third-party providers to protect personal information and use it only for the services they provide to us. Where work is commissioned by another organisation, contractual data-protection responsibilities may also apply.

11. How long we keep information

We keep personal information only for as long as necessary for its purpose, including legal, accounting, insurance, regulatory and business-record requirements.

• enquiry information may be retained while we respond and manage follow-up;
• quotation and booking records may be retained for business and accounting purposes;
• client, property and survey records may be retained for legal, insurance, complaint-handling and professional-record purposes;
• account information may be retained while an account is active and for a reasonable period afterwards;
• security logs may be retained for a limited period to protect the website; and
• financial records may be retained for the period required by law.

Information will be securely deleted or anonymised when it is no longer required.

12. International transfers

Some service providers may store or process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data-protection law.

13. Your data-protection rights

Depending on the circumstances, you may have the following rights:

These rights do not apply in every situation. We may need to retain or use certain information for legal, accounting, insurance, regulatory or security reasons.

To make a request, email contact@dampro.uk. We may need enough information to confirm your identity and locate the relevant records.

14. Questions and complaints

If you have a question or are unhappy with how personal information has been handled, please contact us first so that we can try to resolve the issue:

Email: contact@dampro.uk

You may also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection. The ICO generally recommends raising the concern with the organisation first.

Check whether you can complain to the ICO

15. Where information is processed and policy changes

Information submitted through forms, bookings, accounts or future portal features may be processed through our website-hosting, email, booking, storage and security systems. Security tools may process technical information to prevent spam, malware, brute-force login attempts and unauthorised access.

We may update this policy when services or legal requirements change, including if we introduce online booking, client accounts, payments, analytics, marketing tools or a secure portal.

The updated version will be published on this page with a revised “Last updated” date.