Privacy Policy

Last updated: 5 July 2026

This Privacy Policy explains how DampRo UK Ltd collects, uses, stores and protects personal information when you use our website, contact us, request a survey, make a booking, or use any future client, contractor or surveyor portal.

Who we are

This website is operated by DampRo UK Ltd.

Our website is: www.dampro.uk

You can contact us by email at: contact@dampro.uk

DampRo UK Ltd is a private limited company registered in England & Wales.

Company number: 17380834

We do not currently provide a separate public office address for general enquiries. General contact should be made by email.

What personal information we collect

Depending on how you use our website or services, we may collect:

• your name;
• email address;
• telephone number;
• property address;
• billing or correspondence details;
• enquiry details;
• booking details;
• survey appointment information;
• information about the property or issue being inspected;
• photographs, videos, documents or files you provide to us;
• survey notes, findings, reports and recommendations;
• account login details, if website accounts are introduced;
• messages sent to us by email or through website forms;
• technical information such as IP address, browser type, device information and website usage data.

If you choose to provide information about health, disability, vulnerability, household circumstances or other sensitive matters, we will only use that information where it is relevant to the service we are providing, where you have given it to us, or where we have another lawful basis to use it.

How we collect personal information

We may collect personal information when you:

• visit our website;
• contact us by email;
• complete a website form;
• request a survey or quotation;
• make or manage a booking;
• send photographs, videos, documents or other files;
• create or use an account, if this feature is introduced;
• use any future client, contractor or surveyor portal;
• communicate with us before, during or after a survey.

We may also collect limited technical information automatically through cookies, website security tools, analytics tools, server logs and similar technologies.

Why we use your personal information

We use personal information to:

• respond to enquiries;
• provide quotations;
• arrange and manage survey bookings;
• attend properties and carry out surveys;
• prepare survey reports and related documents;
• communicate with clients, surveyors, contractors and other relevant parties;
• manage client accounts, if introduced;
• store survey information securely;
• maintain accurate business records;
• manage invoices, payments and accounts;
• improve our website and services;
• protect the website from spam, fraud, unauthorised access and cyber threats;
• deal with complaints, disputes or legal matters;
• comply with legal, tax, accounting, insurance and regulatory obligations.

Our lawful basis for using your information

We only use personal information where we have a lawful basis to do so.

The lawful bases we may rely on include:

Contract
Where we need to use your information to respond to a service request, provide a quotation, arrange a survey, deliver our services, prepare reports, manage bookings or communicate with you about the service.

Legitimate interests
Where we use information to run and improve our business, manage enquiries, secure our website, keep business records, respond to clients, protect our legal position and maintain service quality.

Legal obligation
Where we need to keep or use information to comply with legal, tax, accounting, insurance, regulatory or company record requirements.

Consent
Where we rely on your permission, such as for certain optional cookies, marketing communications, or where you choose to provide specific information for a particular purpose.

Where we rely on consent, you can withdraw your consent at any time.

Contacting us

If you contact us by email or through a website form, we may collect your name, email address, telephone number, property address, enquiry details and any other information you choose to provide.

We use this information to respond to your enquiry, provide quotations, arrange surveys, manage bookings and deliver our services.

Survey and property information

As part of providing our services, we may collect and store information about properties, including survey notes, photographs, videos, property defects, damp-related observations, repair recommendations, reports and related communications.

This information may include personal information where it identifies or relates to a client, occupier, landlord, property owner or other individual.

We will use this information to provide our services, keep appropriate business records, respond to queries, manage complaints or disputes, and comply with legal, insurance and professional obligations.

Client accounts and future secure portal

We may introduce secure client, contractor or surveyor login areas in the future.

If this feature is introduced, we may securely store client details, property information, booking details, survey notes, photographs, documents, reports and related communications.

Access to this information will be restricted to authorised users only.

Passwords will not be stored in plain text. We will use reasonable technical and organisational measures to protect account information and restrict access to those who need it.

You are responsible for keeping your login details secure and should not share your password with anyone else.

Comments

Comments are not enabled on this website.

We do not collect visitor comments through the website, and we do not use Gravatar profile images for website comments.

Media and uploaded files

If you upload or send images, videos or documents to us, please make sure you have the right to share them.

Images may sometimes contain embedded information, such as location data. If you upload images to a website portal in the future, you should avoid uploading images with embedded location data unless that information is needed for the service.

Where you provide files as part of a survey, booking, report or client account, we will use those files for the purpose of providing and managing our services, unless we are legally required to use them for another reason.

Cookies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device to help the website work properly, improve security, remember settings, analyse website use and improve the user experience.

We may use:

Essential cookies
These are required for the website to function properly, including security, login and account access.

Preference cookies
These remember choices you make, such as display settings.

Analytics cookies
These help us understand how visitors use the website and how we can improve it.

Security cookies
These help protect the website from spam, brute-force login attempts, suspicious activity and unauthorised access.

If you visit a login page, the website may set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you log in to the website, cookies may be used to keep you logged in and remember your account or display settings.

You can control cookies through your browser settings. Some parts of the website may not work properly if essential cookies are blocked.

Where required by law, we will ask for your consent before setting non-essential cookies.

Embedded content from other websites

Pages on this website may include embedded content, such as maps, videos, images, forms or articles.

Embedded content from other websites behaves in the same way as if you visited the other website directly. These websites may collect data about you, use cookies, embed third-party tracking and monitor your interaction with that content.

Website security

We may use website security tools, firewalls, malware scanning, login protection, spam prevention and similar technologies to protect the website and its users.

These tools may process technical information such as IP address, browser details, attempted login activity, suspicious requests and security logs.

Who we share your data with

We do not sell your personal information.

We may share personal information where necessary with:

• website hosting providers;
• email providers;
• booking or calendar providers;
• IT support providers;
• website security providers;
• cloud storage providers;
• professional advisers, such as accountants, insurers or legal advisers;
• payment providers, if online payments are introduced;
• surveyors, contractors or service providers involved in delivering the service;
• public authorities, regulators or law enforcement where required by law.

Where we use third-party service providers, we expect them to protect personal information and only use it for the services they provide to us.

How long we keep your data

We keep personal information only for as long as necessary for the purpose it was collected, including for legal, accounting, insurance, regulatory and business record purposes.

As a general guide:

• enquiry records may be kept for as long as needed to respond to the enquiry and manage any follow-up;
• quotation and booking records may be kept for business and accounting purposes;
• client, property and survey records may be kept for legal, insurance, complaint-handling and professional record purposes;
• account information may be kept while the account remains active and for a reasonable period afterwards;
• security logs may be kept for a limited period to protect the website;
• financial records may be kept for the period required by law.

We will securely delete or anonymise personal information when it is no longer needed.

How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

These steps may include:

• secure website hosting;
• SSL/HTTPS encryption;
• password-protected accounts;
• restricted user access;
• website firewall and login protection;
• two-factor authentication for administrator or surveyor accounts, where appropriate;
• secure storage of client and survey records;
• regular backups;
• malware scanning;
• keeping WordPress, themes and plugins updated;
• limiting access to information to those who need it.

No website or online system can be guaranteed to be completely secure, but we will take reasonable measures to protect the information we hold.

International transfers

Some of our service providers may store or process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with data protection law.

Your data protection rights

Depending on the circumstances, you may have the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• request a copy of your information in a portable format;
• withdraw consent where we rely on consent.

These rights may not apply in all circumstances. For example, we may need to keep certain information for legal, accounting, insurance, regulatory or security reasons.

To exercise your rights, please contact us at:

contact@dampro.uk

Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

Where your data is sent

Information submitted through forms, bookings, accounts or future portal features may be processed through our website hosting, email, booking, storage and security systems.

Website security tools may process technical information to protect the website from spam, malware, brute-force login attempts and unauthorised access.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, especially if we introduce new services, online booking, client accounts, payment systems, analytics, marketing tools or a secure portal.

The updated version will be published on this page with a revised “Last updated” date.